Terms & Conditions

1. Definitions

In these Terms, the following words have the meanings given:

• "We / Us / Our" refers to Phaya, the watch repair and restoration workshop at 29 Loi Kroh Road, Chang Khlan, Chiang Mai 50100, Thailand.
• "You / Client" refers to the person bringing a watch in for service or making an enquiry.
• "Service" refers to any watch repair, servicing, or restoration work carried out by us.
• "Watch" refers to the timepiece or horological item in our care.
• "Agreement" refers to the written or verbal agreement to proceed with a service after assessment.

2. Acceptance of Terms

By leaving a watch with us for assessment or service, or by requesting a service by phone or email, you agree to these Terms. If you do not agree, please do not proceed.

You must be at least 18 years of age and legally capable of entering into a service agreement. You must also be the rightful owner of the watch, or have the owner's authority to arrange its service.

3. Service Description

We offer three service types as described on our website: Crystal & Battery Service, Automatic Service, and Restoration & Conservation. The specific scope, timeline, and cost of any service is confirmed in writing after assessment and before work begins.

We reserve the right to decline a service if we assess that we cannot complete it to an appropriate standard, or if the watch requires specialist equipment or parts we cannot source.

4. Assessment and Agreement to Proceed

Every watch received is assessed before work begins. Following assessment, we will provide you with a written or emailed summary of the recommended service, the cost, and the expected timeframe. No work will begin until you have confirmed your agreement to proceed.

If additional issues are identified during the service, we will contact you before extending the scope. No additional charges will be applied without your approval.

5. Pricing and Payment

All prices are in Thai Baht (฿). Published prices represent starting rates; final pricing is confirmed after assessment.

Payment is due on collection of the watch or, for postal clients, prior to return posting. We accept cash, bank transfer, and major debit cards. Payment terms may be discussed individually for restoration work with extended timelines.

If a watch is not collected within 90 days of service completion, we reserve the right to charge a storage fee of ฿500 per month thereafter. Uncollected watches held for more than 12 months following written notice will be treated as abandoned and may be disposed of accordingly.

6. Timelines

Estimated timelines are provided at assessment and represent our good-faith expectation. Delays may occur due to parts availability or unexpected findings. We will notify you of any material change to the agreed timeframe as promptly as possible.

7. Care of Your Watch

We will handle your watch with care and store it securely while in our possession. We will not modify any aspect of the watch — including case, dial, or hands — beyond what is agreed in the service scope without your explicit permission.

Original parts removed during service will be retained and returned with the watch unless you indicate otherwise.

8. Intellectual Property

All content on our website — text, images, design — is the property of Phaya or used with permission. You may not reproduce or distribute it without prior written consent.

9. Disclaimers

We work to high standards, but watch repair involves inherent uncertainties — particularly with aged, damaged, or unusual pieces. We cannot guarantee specific outcomes where the condition of the watch or availability of parts is limiting.

We provide no representation that a watch will achieve a particular rate, water resistance level, or cosmetic outcome beyond the scope agreed at assessment.

Our website is provided "as is" and we make no warranties regarding its availability or accuracy.

10. Limitation of Liability

Our liability for any loss or damage arising from a service is limited to the cost of the service performed. We are not liable for pre-existing faults not identified at assessment, for consequential or indirect losses, or for loss of sentimental value.

In the unlikely event of damage caused by our work, we will discuss remedy in good faith, which may include a repeat service at no charge or a partial refund.

11. Cancellation

You may cancel a service at any time before we begin work. If work has already commenced, you will be charged for materials used and a reasonable portion of the labour. We will confirm the amount before collection.

We may cancel a service if circumstances arise that prevent us from completing it appropriately. In that case, no charge will apply and your watch will be returned to you.

12. Postal Services

We accept watches sent by post. You are responsible for appropriate packing and adequate insurance for transit to us. We return watches by registered, insured postal service. Risk passes back to you on dispatch from our workshop.

13. Dispute Resolution

If a dispute arises, we ask that you contact us in the first instance at [email protected] so we may attempt to resolve it informally. If we cannot reach agreement within 30 days, the matter will be subject to the jurisdiction of the courts of Chiang Mai, Thailand, under Thai law.

14. General Provisions

These Terms represent the entire agreement between us in relation to the service. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce any right does not constitute a waiver. These Terms may be updated and the current version is always available on our website.

15. Contact

Phaya
29 Loi Kroh Road, Chang Khlan, Chiang Mai 50100, Thailand
Email: [email protected]
Phone: +66 53 271 6843